Relaunch the Mac App Store. Note that this is a system cache and temporary folder. Do not delete any files or folders here other than this directory. This type of problem occurs when you install a beta version of macOS on another partition or external drive. Apps you install on it get indexed by Spotlight. The index that the system creates will make the App Store think that a duplicate copy of the app exists on another drive.
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Fixing this issue is simple; you must delete the duplicate copy of the app and rebuild the Spotlight index. Open the Apple Menu and select System Preferences. Choose the Spotlight entry and switch to the Privacy tab. Click the Plus tab at the bottom of the list.
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A new Finder window will pop open. The indexing will stop for this drive. Close the System Preferences window. The system will begin to reindex everything on the disk drive, which will take some time.
Can users read and edit each other's files? What happens when you delete a user account? Read More , then you might face a similar problem.
Fix 'Can't connect to App Store' error on your iPhone or iPad
Apps you install on other accounts should not pose a problem. But if you delete the user account, the App Store will not know that you have done so and will encounter similar issues. The App Store provides regular updates to both system and third-party apps. You might see a familiar Waiting or Installing—Calculating message just beneath the download progress bar.
When the download begins, the App Store creates many temporary files in the cache folder. In the first step, you must clear the App Store cache folder as mentioned above. Quit the Mac App Store, then open a Terminal window and type the following command:. Delete everything inside.
Fix the “Cannot Connect to App Store” Error Message in the Mac App Store
Next, you must delete the user com. Check if Mobile Data Has been Enabled Some of our readers were facing this issue because they had disabled mobile data for the App Store. Valid Credit Card Some users seem to be facing this issue because the credit card linked to their Apple ID has expired.
So check if the credit card linked to your Apple ID is still valid by following these instructions: You might need to sign in. Tap Payment Information. Check your credit card information, and if it has expired then update it with valid credit card information or change it to None. Tap Done. Reset Network Settings Some folks have had success fixing the backup error by following these steps. Let us know how it goes in the comments.
Disclaimer This website is not owned by, is not licensed by nor is a subsidiary of Apple Inc. The content of this website is not supplied or reviewed by Apple Inc. Check the date and time Make sure that the date and time on your device are set correctly for your time zone. If they're not, set the correct date and time, or turn on the option to set it automatically. On your iPhone, iPad, or iPod touch If you're using cellular data to connect to the Internet, larger items might not download.
You might need to connect to Wi-Fi to download games, apps, videos, and podcasts. Depending on the size of the content you're downloading and the speed of your Internet connection, some items might take longer than expected to download. On your Mac By default, the built-in application firewall for macOS automatically allows applications signed by Apple to receive incoming connections.
If the issue persists, reset the cache of accepted certificates: Click your desktop to make sure that you're in Finder. Click Go. Drag the files labeled crlcache. If prompted, enter your administrator password. If you see only a blank white screen with the words iTunes Store on it, you might have a conflict between software that monitors Internet traffic and Apple software.
Other connection alert messages The steps in this article can also help you fix issues that are related to these error messages: An unknown error has occurred. The iTunes Store is temporarily unavailable.
Check System Status
Please try again later. Make sure your network connection is active and try again. The network connection could not be established. There was an error in the iTunes Store.